Customer Service

Speedway World Online offers motorsports apparel, diecast and other motorsports merchandise with the best collection of products for the racing enthusiast. We offer merchandise from your favorite drivers and sponsors from the NASCAR Nextel Cup Series, the Busch Series, and from events at various NASCAR tracks.

Shop online 24 hours a day, 7 days a week or you can call one of our customer representative’s toll free at 1-800-338-6016 and place your order, or send a Fax to 1-704-455-1004. If you want a specific item that you do not see on our website, call us. If we have it, we will gladly offer it to you at our normal price.

Our website does not immediately notify you of any item on backorder. If you need your item quickly, please call to verify the item is in stock. If you wish to change your order, we will gladly help you do so.

Please see our shipping chart for shipping charges in our sales/returns section. Actual shipping charges apply to Hawaiian, Canadian and foreign orders.

Our Guarantee

We are dedicated to complete customer satisfaction. We take pride in the quality of merchandise we offer and if you are not happy for any reason, we'll do our best to make it right, simply and quickly. To avoid disappointing you, we may occasionally substitute an unavailable item with one of equal or greater value. Designs may change occasionally with updated art or logos. If you're not satisfied with you order simply return it for an exchange or refund. The return must be made within 45 days of the original ship date. Please call 800-338-6016 for a return authorization number. We reserve the right to substitute newer or updated items that may not be exactly like the items pictured. Again, if this item does not meet you satisfaction, please do not hesitate to call.

Merchandise Errors

If we make an error on your order, we will gladly refund your return postage (not to exceed the amount of shipping and handling paid on your original order), and expedite the return of the correct item back to you.

Cancellations

If you need to cancel an order, please call us at the customer service number above. Unfortunately, an email is not sufficient. If we are able to cancel the order before it is processed (usually 24-48 hours after it is placed) there will be no cancellation fee. If the order has been processed and shipped, you may return it, but you will be responsible for the shipping charges and a $4.00 restocking fee.

Sincerely,



Motorsports By Mail Customer Service


Our customer service representatives are here to assist with any questions or concerns you may have. For you convenience, you can call us toll free at 1-800-338-6016 or send a fax to 704-455-1004 from Monday through Friday, 8:00 am - 5:00 pm.



Last Updated: 08/03/2009

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